Travel Assistance Steps

Below are step by step guidelines for migrants requiring IOM travel assistance:

  1. Once the visa is approved, migrants can email, call or visit the IOM office for quotations. IOM Office address is provided below.
  2. We will need the date of travel and destination for us to give an accurate quote.
  3. To secure a booking, we will require a copy of the visa, a copy of the passport with personal details and migrants must fill in an IOM travel assistance form
  4. An invoice is prepared for the migrant to make payment at the bank. 
  5. We will require the proof of payment so that we can issue tickets.
  6. For migrants needing transit assistance or transit visa waivers we need to finalize bookings at least 5 working days before departure.
  7. We charge a service fee of USD70 per person and the service fee is not refundable in case of cancellations

Movements Operations Unit Contact Details:

International Organisation for Migration (IOM)
4 Duthie Road
Alexandra Park
Landline – +263 4 704285/288/290
Mobile - +263 772 565 897